Question 1

What is TrakTrux?

Accepted Answer

TrakTrux is a vehicle and trip management platform built for transporters, fleet owners, and logistics businesses. It helps you manage vehicles, drivers, trips, documents, and payments from a single dashboard, reducing paperwork and manual tracking.

Question 2

Is TrakTrux free to use?

Accepted Answer

TrakTrux offers a free tier to get started, with premium plans available for businesses that need advanced features like higher vehicle limits, automated compliance alerts, and priority support.

Question 3

How does the demo process work?

Accepted Answer

You can request a demo through our website or by contacting our sales team. One of our specialists will walk you through the platform based on your fleet size and specific business needs, and answer any questions before you sign up.

Question 4

How do I create an account?

Accepted Answer

Click "Sign Up" on the TrakTrux website or app, enter your business details and phone number/email, verify with the OTP sent to you, and complete your business profile to get started.

Question 5

Does the driver also need to download the app?

Accepted Answer

Yes, drivers use a separate driver app to receive trip assignments, update trip status, share live location, and upload documents like PODs (proof of delivery) directly from the road.

Question 6

How can I contact support if I have a query?

Accepted Answer

You can submit your questions from the "Pending Queries" section within the app, or you can contact our support team directly at support@traktrux.com.

Question 7

Is my data safe?

Accepted Answer

Yes, your data is securely stored on our servers. For complete details, please refer to our Privacy Policy.

Frequently Asked Questions

General

Account & Setup

Drivers & Vehicles

Trips & Documents

Payments & Settlement

FASTag & GSTIN

Support

Frequently Asked Questions

General

Q1. What is TrakTrux?

Q2. Is TrakTrux free to use?

Q3. How does the demo process work?

Q4. Are there any setup charges?

Account & Setup

Q5. How do I create an account?

Q6. Can I give access to multiple team members?

Q7. Can I edit my business profile later?

Drivers & Vehicles

Q8. Does the driver also need to download the app?

Q9. Which documents are required when adding a vehicle?

Q10. What is a compliance alert?

Trips & Documents

Q11. Can TrakTrux generate a Lorry Receipt (LR)?

Q12. Can an E-way bill be generated through TrakTrux?

Payments & Settlement

Q14. What does "Pending Settlement" mean?

Q15. Does TrakTrux also manage payroll?

FASTag & GSTIN

Q16. How can I view the FASTag balance on the platform?

Q17. Is the GSTIN amount calculated automatically?

Support

Q18. How can I contact support if I have a query?

Q19. Is my data safe?